Following concerns from several readers regarding the closure of the Cyprus office of Avalon Europe, the following is a statement from Avalon to all those affected. Avalon say they are in the process of writing to all their customers in Cyprus.
If anyone has any concerns whatsoever regarding their cover, arrangements, or payments, could they please contact Ms Sewards direct at the email address shown.
Mandy Sewards
Compliance & Projects Manager
Avalon Europe SL
Office: Calle Albatera 1 - 68, La Finca, 03169 Algorfa, Alicante
Postal: Avalon Europe SL, Mailpoint-Buzon 130, 41 Av Maria Del Mar Rodriguez, 03169 Algorfa, Alicante
"We understand that some of our clients may have concerns about the closure of our Paphos office. We want to assure you that Avalon Europe have not withdrawn our services on Cyprus and our Consultants are on the island and available should you need advice.
All Avalon Europe plans are and always have been administered from our European Head Office in Spain. Your Avalon Europe 24 hour helpline remains the same and has not changed. The details for your nominated Funeral Director in Cyprus remain the same and the 24 hour bereavement lines are as quoted on your plan certificates and cards.
When your plan needs to be enacted, the process is exactly the same as it would have been before the Cyprus office closed. We will also be on hand to deal with any queries that your family may have to ensure that everything runs smoothly at this upsetting time. This process has been in place since we opened in Cyprus and has not changed with the closure of the office. The feedback we receive about our service from our clients in Cyprus is excellent.
Additionally, we would like to reassure you that protection of our customers´ money is a top priority, and we have rigorous safeguards in place to ensure its security. When you buy a funeral plan with Avalon, all payments are placed into a secure Trust fund known as the Avalon Funeral Trust No.4, which is subject to UK Trust Law. The funds in Trust are held separately to the Company and managed by Independent Trustees to ensure your money is protected.
We pride ourselves in providing our customers and their loved ones with a professional, respectful and empathetic service, and apologise for any concern the closure of the Cyprus office may have caused you.
We remain committed to helping new and existing clients in Cyprus and we hope this has allayed your fears. However, if you have any further questions, please to not hesitate to email mandy.sewards@avalonsl.es who will be more than happy to help."
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